Quadrants III and IV should be deprioriated, as improvements in those areas will not cause a major change in satisfaction or NPS. Obtaining loyal customers is directly related to resolving complaints and handling customer complaints. Basically, the customer says what he doesn’t like or what bothers him about the product or brand, and gives you […]
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Normally, you should include your thesis in your introductory paragraph. In high school, you may need to write many different types of essays to develop your writing skills. The body of your essay is where you put forward arguments that support your thesis, provide evidence, and develop your ideas. Its purpose is to present, interpret, […]